We appreciate your interest in Alpha Omega Instruments. You have requested an RMA; you should receive an email at the address you indicated on the RMA form. Please follow the instructions below in this email to send your instrument in for service.
If you need immediate assistance, please call +1 (713) 947-9591. In the meantime, please explore our product comparison guide.
PLEASE RETURN YOUR INSTRUMENT TO:
Technical Support Service Manager
ATTN: RMA: W
4140 World Houston Pkwy, Ste 180
Houston, TX 77032 USA
To ensure your instrument arrives safely, please:
✓ Package each instrument separately in its own shipping container. Wrap your instrument with two layers of bubble wrap.
✓ Your instrument should be surrounded by at least three inches of cushioning. The instrument must not be allowed to move within the shipping container during transportation.
✓ Close isolation valves, if applicable, and purge if possible. Open valves can result in a damaged sensor and additional costs for an extended purge.